CCR Strategies assists multi-family housing companies better recognize their residents as their clients.
The business of multi-family property management is driven by the disciplines of:
financial management, leasing, and occupancy
maintenance of property integrity,
regulatory and administrative compliance.
Where, in this “full plate” of responsibilities, can managers find the time to develop a relationship with their residents/clients?
CCR Strategies helps multi-family owners and managers make their community a stronger, more viable place for their residents by:
Helping to provide a caring environment,
Demonstrating and insuring accountability,
Offering each resident the respect that they deserve
George Piper began his career in New York and Chicago working with national advertising agencies, and then moved to Knoxville in 1982 as a Publisher for a Time-Warner owned media company, Whittle Communications.It was in this role that he became particularly involved in learning and understanding more about how successful national corporations market, develop, and protect their client base and build their own distinctive brand.
From 2008 to 2012, Mr. Piper applied this experience at Lawler Wood Housing, with their affordable and conventional portfolio of over 6000 units, to help build and sustain occupancy through resident acquisition and customer relations.
In 2013, Mr. Piper opened his own company, CCR Strategies, providing full service customer relations management for Lawler Wood Housing, LLC. with their portfolio of over 8500 affordable units.
Today, Mr. Piper works with several Top 50 Affordable Housing Management companies across the country, and handles resident relations for over 30,000 affordable and market rate households in the U.S.
CCR Strategies has a team of customer relations specialists who are dedicated to a particular portfolio or management group based on the owner/resident needs and their particular specialization. Associates participate in a 3 month apprenticeship prior to engaging with customers, and are testing certified (Grace Hill) in both Fair Housing and Multi-family Housing Customer Relations practices and standards.
To deliver a turn-key resident relations service that:
To apply an affordable, hands-on approach to resident relations by offering a service that:
Community Development is about working with residents, neighbors, providers, influencers to build a strong residential community. CCR offers a variety of services to address specific owner needs.
800 Number – Non- Emergency Help Line
Tell us what you think.
How can we help?
Quantitative Mail Surveys
What do you like most?
What do you like least? resident problems
Resolution of chronic conflict
Bringing groups together
Plans on how to go forward
Attract most qualified applicants
Partner with outside organizations to build resident retention
Build strong sense of pride in community and neighborhood
Participate in neighborhood events
Call volume; three call volume pattern; analysis of calls by
Call Type; analysis of calls by Region; Index of calls
(regional or call type) received compared to total units.
Graphic presentation and analysis calls
received/managed highlighting chronic or emerging
problems in a community/portfolio.
Attend and address company meetings to share
knowledge and new strategies for
handling situations that arise with residents,
management, and recurring resident complaints
about practices and policies.
Schedule and conduct periodic
conversations with regional VPs, area
managers, and community staff as need
to address situations that need attention.
Periodic conversations with management to
discuss, review and analyze the nature and
implications of findings.
Provide analytic evaluations for maintenance,
resident retention, and customer service on a
portfolio, regional, or property basis.
5731 Lyons View Pike
Knoxville, TN 37919